Support

We take great pride in supporting our clients. Whether you need a form, have questions about your benefits, or require other assistance, we’re here to help.

Find a form

If you are a benefits administrator and need help locating the correct forms for your group policy, please contact your Sun Life service representative.

How do I?

Need to file a claim for yourself, a family member, or for a client? Need to change your beneficiary, update your coverage, or profile?

Submit or track a claim

Need to speak to someone?

Find the right contact to help answer your questions:

General inquiries, including Employee Benefits

Sun Life
One Sun Life Executive Park
96 Worcester St.
Wellesley Hills, MA 02481
Telephone:
1-800-SUN-LIFE (786-5433)
E-mail:
USWeb_General_Information@sunlife.com

Corporate

General inquiries:

Sun Life
One Sun Life Executive Park
96 Worcester St.
Wellesley Hills, MA 02481
Telephone:
1-800-SUN-LIFE (786-5433), ext. 303-1955
E-mail:
USWeb_General_Information@sunlife.com

To report suspected fraud/ethics violations:

SIU Fraud Reporting Officer
Sun Life
One Sun Life Executive Park
96 Worcester St.
Wellesley Hills, MA 02481

Investor relations:

Institutional investors and analysts can contact us at:
E-mail:
investor.relations@sunlife.com

Media inquiries:

Please visit our media contacts page.

Sun Life is committed to protecting customer, policyholder and company assets. To fulfill this commitment, Sun Life has developed internal controls to safeguard assets, including controls to detect and prevent fraud. Customers, policyholders, agents, and employees are encouraged to contact the company to report suspected fraudulent or dishonest activity which may potentially impact Sun Life or parties with which it has a relationship. Contact information is listed below. All calls and correspondence using the following phone number, e-mail, and address will be treated in a confidential manner. If you wish to be contacted, please leave your name and contact information. Typically, an investigator will respond within one business day after the information is provided. You may also leave an anonymous message. However, to be of value, information left in an anonymous message should be verifiable and be sufficiently detailed so as to allow Sun Life to initiate an investigation.